Cisco UCSS for Business ATT Console, 1 Y, 1 User UCSS-ATT-CUB1-1= Manual De Usuario
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UCSS-ATT-CUB1-1=
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Which Products Have Services
General Overview
Services are typically available for stand-alone hardware, application software (not included with Cisco IOS
Services are typically available for stand-alone hardware, application software (not included with Cisco IOS
®
Software), user licenses, and bundles. Hardware standalone has Cisco SMARTnet. Software applications have Cisco
Unified Communications Essential Operate Service (ESW), and bundles such as Unified Communications Business
Edition have the integrated hardware and software support (ECD).
Unified Communications Essential Operate Service (ESW), and bundles such as Unified Communications Business
Edition have the integrated hardware and software support (ECD).
How Products Are Mapped to Services
Cisco Unity
Services for Cisco Unity
Services for Cisco Unity
®
and Cisco Unity Connection are associated to the mailbox users and the Cisco fax servers.
Here are some examples:
Example 1: Cisco Unity (Cisco Unity Voicemail, Unified Messaging, and Cisco Unity Connection)
Services are attached on user licensees only.
Examples of SKUs where services are mapped:
UNITYCN2-200USR (200 users)
UNITYCN2-25USR-K9= (25 users)
UNITYU5-50USR-E (50 users)
UNITYCN2-25USR-K9= (25 users)
UNITYU5-50USR-E (50 users)
Examples of SKUs that will not have services mapped:
UNITY40-SVRLIC-32
UNITY-MULTILANG
UNITY5.X-ADD-LANG
UNITY5.X-SL-32
UNITY-MULTILANG
UNITY5.X-ADD-LANG
UNITY5.X-SL-32
Example 2: Cisco Unity CFS Fax is mapped to Essential Operate Services (ESW)
Examples of SKUs where services are mapped:
CFS-SR140-24CHAN
Cisco Unified Contact Center Express
Services are mapped only to SKUs that represent agents or users. Unified Contact Center Express has multiple kinds
of users:
Services are mapped only to SKUs that represent agents or users. Unified Contact Center Express has multiple kinds
of users:
A) Agents/Seats: Standard, Enhanced, Premium
B) Interaction Manager Users: Advanced and Basic
C) Manager Users: Workforce and Quality
Services are mapped to those SKUs that represent one of these agents. No services are mapped to server licenses
and other products that do not represent a user or agent. Support for the entire UCCX configuration is covered under
the service mapped to the users or agents.
and other products that do not represent a user or agent. Support for the entire UCCX configuration is covered under
the service mapped to the users or agents.
Examples of SKUs where services are mapped:
CCX-7815I-50S=
CCX-50PRE-SEAT1=
CCX-50ENH-SEAT25=
CCX-50PRE-SEAT1=
CCX-50ENH-SEAT25=
CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats
CCX 5.0 PRE Seat Qty 1 (agent or supervisor)
CCX 5.0 ENH Seat Qty 25 (agent or supervisor)
CCX 5.0 PRE Seat Qty 1 (agent or supervisor)
CCX 5.0 ENH Seat Qty 25 (agent or supervisor)