Mitsubishi WD-65738 Guía Del Usuario

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Appendices 
33
For assistance call 1(800) 332-2119
Appendix C:  Troubleshooting, continued
Common Picture Problems
Symptom
Remarks
 
1.
Picture does not look like a high-defi-
nition picture.
Compare the picture to the TV’s test picture (
Picture > Picture+ > 
Test Picture) to check if the source signal is supplying a lesser-quality 
image.
Not all signals are high-definition signals.  To receive high-definition 
programming from your cable or satellite provider, you must subscribe 
to the provider’s high-definition service.   Some over-the-air broadcasts 
are in high-definition and can be received with a high-quality antenna 
suited to your location.
 
2.
TV has sound but no picture.
Press 
MENU on the remote control.  If the menu displays, then there 
is a problem with the incoming signal.
Check that all video inputs are plugged in firmly to the correct input 
jacks.
Press and hold the 
POWER button on the control panel for ten 
seconds to perform System Reset.
 
3.
Picture has become dimmer.
•  The lamp is nearing the end of its life. Order a new lamp.
•  Adjust picture brightness and contrast to maximum levels.
•  Change
Lamp Energy from Standard to Bright.
 
4.
A color program appears as a black 
and white image, or the colors are 
dim, or the screen is black.
If using component video, check that the red, green, and blue input 
cables are correctly connected to the red, green, and blue compo-
nent video jacks.
If using composite video, check that the incoming cable is con-
nected the TV’s green 
Y/VIDEO jack.
838 Series.  The PerfectColor color balance has been incorrectly 
set.  Reset the PerfectColor balance.
 
5.
Picture from an HDMI input is noisy 
(poor quality).
C
ompare the picture to the TV’s test picture (
Picture > Picture+ > 
Test Picture) to check if the noise is internal or external to the TV.
Upgrade a Category 1 (unmarked) HDMI cable to a newer type of 
high-speed HDMI cable.
Home Network
Symptom
Remarks
 
1.
I cannot connect the TV to the 
network.
Go to the 
Setup > Network menu.  Obtain the TV MAC address and 
provide it to the router.
 
2.
I plugged in a wireless USB adapter, 
but the wireless connection is not 
working.
The network may be locked.  Go to 
Setup > Network.  Highlight the 
network name and supply the pass code.
 
3.
The INTERNET key only goes to 
VUDU.
Normal operation.  The TV receives all internet services through VUDU.  
The TV does not provide full internet access as does a web browser on 
a computer.