TiVo Series2 Guía De La Red
4
Troubleshooting
51
General Network Troubleshooting
The following are steps for troubleshooting problems connecting your TiVo
Series2 DVR to your home network.
Series2 DVR to your home network.
My DVR is not connecting to the TiVo service
Your TiVo Series2 DVR can connect to the TiVo service using your home
network’s broadband Internet connection, or using a phone line. To change
the type of connection the DVR uses to connect to the TiVo service, press
the TiVo button to go to TiVo Central. Select Messages & Setup, then
Settings, then Phone & Network Setup, then “Change connection type.”
network’s broadband Internet connection, or using a phone line. To change
the type of connection the DVR uses to connect to the TiVo service, press
the TiVo button to go to TiVo Central. Select Messages & Setup, then
Settings, then Phone & Network Setup, then “Change connection type.”
If your DVR’s “Connection Type” is set to “Network,” follow these steps:
• Check that the Internet connection is available. If you disable your home
network’s connection to the Internet, your DVR may be trying to connect
while the link is down. Try to go online and view a website from a
computer on the same network as your DVR. If you cannot, you must fix
the connection from your network to the Internet before troubleshooting
your DVR’s connection to the TiVo service. If you can browse the web,
then see “My DVR is not connecting to my home network.”
while the link is down. Try to go online and view a website from a
computer on the same network as your DVR. If you cannot, you must fix
the connection from your network to the Internet before troubleshooting
your DVR’s connection to the TiVo service. If you can browse the web,
then see “My DVR is not connecting to my home network.”
• Use a phone line. Use a regular phone line to connect to the TiVo service.
If your DVR’s “Connection Type” is set to “Phone,” follow these steps:
• Use broadband (if available). If you have a home network with a
broadband Internet connection, try allowing the DVR to use it to connect
to the TiVo service over the Internet. Doing this eliminates the DVR’s
need to use a phone line. See “Connecting Your DVR to Your Home
Network” on page 8.
to the TiVo service over the Internet. Doing this eliminates the DVR’s
need to use a phone line. See “Connecting Your DVR to Your Home
Network” on page 8.
• Check Viewer’s Guide and Online Support. Check phone troubleshooting
in your Viewer’s Guide or online at
.
To connect to the TiVo service, press the TiVo button to go to TiVo Central.
Select Messages & Setup, then Settings, then Phone & Network Setup, then
“Connect to the TiVo service now.”
Select Messages & Setup, then Settings, then Phone & Network Setup, then
“Connect to the TiVo service now.”
My DVR is not connecting to my home network.
Any of the steps below may fix a network connection; you probably will not
have to complete each one. Additional steps for wireless networks are at
“My DVR is not connecting to my wireless home network.” on page 53.
have to complete each one. Additional steps for wireless networks are at
“My DVR is not connecting to my wireless home network.” on page 53.
1. Check network adapter.
• The network adapter that you attached may not be supported. If your
network adapter is compatible with the DVR, and functioning
properly, a MAC address—an identifier unique to the network
adapter you purchased—is visible on the Phone & Network Setup
properly, a MAC address—an identifier unique to the network
adapter you purchased—is visible on the Phone & Network Setup
If your network adapter is
compatible with the DVR, and
functioning properly, a MAC address—
an identifier unique to the network
adapter you purchased—is visible on
the Phone & Network Setup screen. To
check, go to TiVo Central by pressing
the TiVo button, select Messages &
Setup, then Settings, then Phone &
Network Setup. The MAC address
should be on the top right side of the
Phone & Network Setup screen. If you
do not see a MAC address listed (or
you don’t see the MAC address field at
all), the DVR is not recognizing the
network adapter that you have
installed. The adapter is either not
compatible, not functioning properly,
or not properly connected.
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