TiVo Series2 Guía De La Red
4
Troubleshooting
59
The DVR responds slowly when I browse photos or listen to music.
1. Publish multiple folders. If there are a large number of files in a folder
you have published, navigating music and photos on your DVR may be
slow. Publish more folders with fewer music files or photos in each one.
slow. Publish more folders with fewer music files or photos in each one.
Additional troubleshooting steps for Windows only:
2. Remove unusable files. Move non-photo files out of the folders of photos
you publish, and non-music or playlist files out of the folders of music
and playlists you publish. Other kinds of files, such as video files, in a
published folder can cause TiVo Desktop, and your DVR, to be slow
when using Music & Photos.
and playlists you publish. Other kinds of files, such as video files, in a
published folder can cause TiVo Desktop, and your DVR, to be slow
when using Music & Photos.
3. Change performance settings. Try adjusting the TiVo Desktop
application’s performance settings. See “Performance” on page 37.
Multi-Room Viewing Troubleshooting
I can’t see one DVR in the Now Playing list of another.
1. Check four criteria for Multi-Room Viewing. To use Multi-Room Viewing,
both DVRs must:
a. Be TiVo Series2 DVRs with active TiVo service.
b. Be on the same TiVo service account. If the TiVo service subscription
for both DVRs is owned by the same person, they are on the same
account in Manage My Account (
account in Manage My Account (
on different accounts, call TiVo Customer Support at 877-367-8486 to
have your accounts combined.
have your accounts combined.
c. Be enabled for Multi-Room Viewing at Manage my Account.
d. Be on the same home network.
2. Check network connections. If two DVRs meet all four criteria, but are
not on each other’s Now Playing lists, there may be a network problem.
See“General Network Troubleshooting” on page 51.
See“General Network Troubleshooting” on page 51.
Online Scheduling Troubleshooting
My DVR did not record a program I requested on TiVo Central Online.
1. Check Recording History. Your DVR’s Recording History may explain
why the program did not record. To view Recording History, press the
TiVo button to go to TiVo Central, then select Pick Programs to Record,
TiVo button to go to TiVo Central, then select Pick Programs to Record,