DELL 2000 Guía De Referencia

support.dell.com

         

This chapter describes the tools Dell provides to help you when you have a problem 
with your computer. It also tells you when and how to call Dell for technical or         
customer assistance. 

If you need assistance with a technical problem, perform the following steps:

1.

Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”

2.

Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in   
Chapter 3.

3.

Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it 
out.

4.

Use Dell’s extensive suite of online services available at Dell’s World Wide Web 
site (http://www.dell.com) for help with installation and troubleshooting 
procedures.

For more information, refer to “World Wide Web on the Internet” found later in 
this chapter.

5.

If the preceding steps have not resolved the problem and you need to talk to a 
Dell technician, call Dell’s technical support service.

When prompted by Dell’s automated telephone system, enter your Express    
Service Code to route the call directly to the proper support personnel. If you do 
not have an Express Service Code, open the Dell Accessories folder, double-click 
the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, refer to “Technical       
Support Service” and “Before You Call” found later in this chapter.