ZyXEL 793H Guía Del Usuario

Chapter 38 Troubleshooting

P-793H User’s Guide

V

I cannot use the console port to access the ZyXEL Device.

Make sure that you are using the included console cable and that the CON/AUX switch on the 
ZyXEL Device is set to CON. See the Quick Start Guide.

V

I cannot access the Internet.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See 

the Quick Start Guide and 

2 Make sure you entered your ISP account information correctly in the wizard. These 

fields are case-sensitive, so make sure [Caps Lock] is not on. 

3 If the problem continues, contact your ISP. 

V

I cannot access the Internet anymore. I had access to the Internet (with the 
ZyXEL Device), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See 

the Quick Start Guide and 

2 Turn the ZyXEL Device off and on.
3 If the problem continues, contact your ISP. 

V

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check 

. If the ZyXEL Device is sending or receiving a lot of information, try closing 

some programs that use the Internet, especially peer-to-peer applications.

1 There might be a lot of traffic on the network. Try closing some programs that use the 

Internet, especially peer-to-peer applications. 

2 Turn the ZyXEL Device and your computer off and on. 
3 If the problem continues, contact the network administrator or vendor, or try one of the 

advanced suggestions.