Edge edgdm-219604-pe Guía Del Usuario

Chapter 8: Troubleshooting

Problem

Cause and/or Solution

The digital picture
frame will not
power on

Press the power button located on the back of the frame in
the upper-right hand corner.

Ensure that the AC adapter is connected securely to the
frame and is plugged into a power source.

My photos display
with black bars on
the sides

Your digital picture frame uses a 16:9 (widescreen) aspect
ratio. If you see black bars, it is because the screen is
compensating for a photo that was taken using a 4:3
(square) aspect ratio. If you would like for photos to fit the
entire screen, adjust the Photo Display setting to “Full
Screen” under the Photo Setup option.

I set an On and/or
Off time for Auto
Power, but nothing
happens

Make sure that you have turned the “Auto Power On” or
“Auto Power Off” settings to “On”

Ensure you have set the time in “Calendar & Clock Setup.”

I can’t view photos,
play videos, or
listen to music

Refer to the supported file formats in Chapter 1 and ensure
you are using the correct media file types and devices.

Check that at least one image, video, or music file exists on
the media device.

The digital picture
frame will not
power on

Ensure that the AC adapter is connected securely to the
frame and is plugged into a power source.

No sound

The volume is muted.

The volume is set to the lowest level.

Ensure the file you are playing with sound is one of the
supported media types in Chapter 1.

Small or distorted
images or videos

Low video or image resolution. Try playing a file with a
better quality resolution.

Video playback is
choppy and/or
skips

Media card speed may be too slow; try a higher speed card.