Coby mp-c7052 - 512mb Manual De Usuario

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Common Troubleshooting 
  
Problems 
Possible Solutions 
  
*The power switch is located on the back of the unit, ensure   
that the switch is set to the "ON" position. 
No Power 
*The Battery level may be too low. Charge the unit. 
  
*Make sure your WMA file(s) are not DRM protected. 
*The file(s) are corrupted or damaged. 
*Unsupported file format (ACC, WAV, M4A…Etc.)  
*Unknown File (WMA file with DRM). 
Music does NOT play  or 
Freezes 
*Request DRM Time ( WMA file with DRM). 
  
*Ensure that the headphones are attached securely to the 
player. 
*Make sure your WMA file(s) are not DRM protected. 
No sound after file transfer 
*Unsupported file format (ACC, WAV, M4A…Etc.) 
  
*Check the connections. 
*Switch USB ports 
MP3 Player not recognized 
by the Computer  
*Go into the player MP3 player “SETTINGS” and change 
the "Online Device" from Media Device to USB Disk. 
  
  
*Ensure that the original file(s) plays on your computer. If 
not, then you will need to obtain the codec for that file(s).  
Video Conversion Error 
*Unsupported format 
 
If you are still having difficulty with your MP3 player, please contact Customer Care, 
Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and Sunday 
9:00 AM – 5:30 PM EST. You can also reach us online at 
customerservice@cobyusa.com
 or 
techsupport@cobyusa.com
 
1-800-727- 3592