DirecTV D10 Guía Del Usuario

  Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV

®

 Receiver. If 

you experience the following:

4 Image freezes 

4 Audio freezes

4 Blank screen 

4 Won’t respond to front panel button or      remote control

Try one of these:

4  Press the red  RESET button behind the access card panel door on the front of the 

DIRECTV Receiver, then wait for         program guide information to be acquired.

4   If the problems persist, try unplugging the power cord of the DIRECTV Receiver for 15 

seconds to 2 minutes, then plug it in again. 

4   Running the  System Test (later in this section) can also help you diagnose and solve many 

common problems.

Note

If you prefer, we can provide you with the name of an Authorized Service Representative who will visit your 
home for a fee to set up your digital satellite receiver and instruct you on its operation. There may be a fee 
charged for the service visit. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com. 

Troubleshooting