Canon i960 Guía De Instalación Rápida
Troubleshooting
67
Problem
Possible Cause
Try This
Cannot Print to
End of Job
End of Job
The size of the print
data is too large
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
1 Open the Printer Properties
Printer Properties
Printer Properties
Printer Properties Dialog Box.
2 On the Main
Main
Main
Main tab, select Custom
Custom
Custom
Custom as the Print Quality
Print Quality
Print Quality
Print Quality setting, and click Set
Set
Set
Set….
3 Click Reduce spool data size
Reduce spool data size
Reduce spool data size
Reduce spool data size.
When you
connect to a
computer
running Windows
XP, the screen
shows the
warning message
“High-SPEED USB
Device Plugged
into non-High-
SPEED USB Hub”.
connect to a
computer
running Windows
XP, the screen
shows the
warning message
“High-SPEED USB
Device Plugged
into non-High-
SPEED USB Hub”.
You connect to a
computer that does
not support USB
2.0 Hi-Speed.
computer that does
not support USB
2.0 Hi-Speed.
Connect to the printer’s lower port (USB 2.0 Full Speed).
The warning message will no longer appear.
The warning message will no longer appear.
Event though
your computer
and operating
system support
USB 2.0, it does
not seem to work
well.
your computer
and operating
system support
USB 2.0, it does
not seem to work
well.
Your cable does not
support USB 2.0.
support USB 2.0.
Be sure to use a USB 2.0 certified cable, preferably one no longer than 3 meters
(approx. 9.84 feed).
(approx. 9.84 feed).
You connect to the
computer through a
USB hub.
computer through a
USB hub.
Connect the printer directly to the computer’s USB port without going through the
hub.
hub.
Either an expansion
card supporting
USB 2.0 or the
driver for USB 2.0
may not be
installed correctly
so that the printer
is not recognized.
card supporting
USB 2.0 or the
driver for USB 2.0
may not be
installed correctly
so that the printer
is not recognized.
1. Read the manual supplied with the expansion card and reinstall the card.
2. Reinstall the USB 2.0 driver using the latest version of the driver.
Two icons for the
printer are
created.
printer are
created.
You have changed
the USB cable from
the lower port to
the upper one or
vice-versa, which
created a second
printer icon.
the USB cable from
the lower port to
the upper one or
vice-versa, which
created a second
printer icon.
Open Printers and Faxes
Printers and Faxes
Printers and Faxes
Printers and Faxes (Printers
Printers
Printers
Printers in Windows 2000) from Control Panel
Control Panel
Control Panel
Control Panel and select
the non grayed-outcolor printer icon
to print from.
The grayed-out printer icon
is for the port that is no longer connected.
Note
When Reduce spool data size
Reduce spool data size
Reduce spool data size
Reduce spool data size is set, the print quality may be
degraded.
i960_QSG_US.book Page 67 Friday, July 11, 2003 9:57 AM