Canon i960 Guía De Instalación Rápida

Troubleshooting

Error Writing / 
Output to USBxxx 
(USBPRNxx)

Printer not ready

The POWER

POWER

POWER

POWER lamp will flash green when the printer is warming up or when a print 

job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.

Paper not loaded

Load paper and press the RESUME/CANCEL

RESUME/CANCEL

RESUME/CANCEL

RESUME/CANCEL button.

Paper not loaded 
correctly

Remove the paper, fan the paper to ensure that sheets are not sticking together, 
and reload the paper correctry into the Auto Sheet Feeder. 

Printer port setting 
does not match the 
interface connected 
to the printer

Check the printer port settings.
1. Open the Printer Properties

Printer Properties

Printer Properties

Printer Properties dialog box.

2. Click the Port

Port

Port

Port tab (or the Details

Details

Details

Details tab) to confirm the port settings. 

A USB port is selected if either USBnnn (Canon

Canon

Canon

Canon i960

i960

i960

i960) or USBPRNnn (Canon

Canon

Canon

Canon 

i960

i960

i960

i960) (where n is a number) is indicated.
To change this setting, shut down your Windows operating system, turn off 
the printer, then re-connect the printer to the interface selected in the printer 
driver.

Faulty connection

Ensure that the printer cable is securely connected to the computer.

Printer driver is not 
installed properly

Uninstall then reinstall the printer driver.
1. Click Start

Start

Start

Start, and select All Programs 

All Programs 

All Programs 

All Programs (or Programs

Programs

Programs

Programs), Canon 

Canon 

Canon 

Canon i960

i960

i960

i960, and Uninstall

Uninstall

Uninstall

Uninstall.

2. Follow the on-screen instructions to uninstall driver.

3. Follow the procedures described in the 

Easy Setup Instructions

 and reinstall 

the printer driver.

“Error No.: X300” 

Printer not ready

If the POWER

POWER

POWER

POWER lamp is off, turn the printer on.

If the POWER

POWER

POWER

POWER lamp is flashing green, the printer is initializing. Wait until the 

POWER

POWER

POWER

POWER lamp stops flashing.

Printer not properly 
connected

Ensure that the printer is securely connected to the computer.

Specified printer 
name not on the 
Printer list

Printer list

Printer list

Printer list under 
Print Center

Print Center

Print Center

Print Center

1. Double-click the hard disk icon where the printer driver was installed, then 

the Applications

Applications

Applications

Applications folder, and then the Utilities

Utilities

Utilities

Utilities folder.

2. Double-click the Print Center

Print Center

Print Center

Print Center icon.

3. Ensure that i960

i960

i960

i960 is indicated in the Printer list

Printer list

Printer list

Printer list. 

“Error No.: 2500” 

Simple print head 
alignment failed

Simple print head alignment failed. 

See 

"Handling Error Messages

Handling Error Messages

Handling Error Messages

Handling Error Messages" 

on page 70.

Note

If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.

Note

If using a switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try 
printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.

i960_QSG_US.book  Page 73  Friday, July 11, 2003  9:57 AM