Citel 3000 Guía De Instalación
Page 22
EXTender 3000 Quick Installation Guide
Definity - Troubleshooting the Remote and Office Modules
Definity - Troubleshooting the Remote and Office Modules
The Troubleshooting section includes information for the Office Module and Remote Module, and aids in
troubleshooting efforts from either location.
There are a variety of reasons why errors may occur during transmission or connection. Whenever you
encounter a problem, there are some general areas you should check first:
troubleshooting efforts from either location.
There are a variety of reasons why errors may occur during transmission or connection. Whenever you
encounter a problem, there are some general areas you should check first:
•
Ensure the AC power adapter is connected to the Office and Remote Modules.
•
Ensure all interconnecting cables and connections to wiring blocks are secure and properly seated.
•
Ensure you are using the Remote Module at the remote site and the Office Module at the switch site.
•
Verify the LEDs are flashing.
•
Eliminate potential causes of interference.
•
Check the error message on the telephone.
•
Verify the ISDN parameters and Dial Numbers.
Table 4: Definity Troubleshooting the Remote and Switch
If...
Then...
No Remote Site Phone Display
•
Ensure you have a Remote Module, and not a Office Mod-
ule.
ule.
•
Ensure the AC power adapter is connected to the Switch
and Remote Modules, and the LED is lit.
and Remote Modules, and the LED is lit.
•
Ensure the installation has not been moved, or any new wir-
ing done.
ing done.
No Office Module Connection
•
Ensure the correct dial numbers have been programmed
into the Remote Module. Refer to Setting the Dial Number
earlier in this guide.
into the Remote Module. Refer to Setting the Dial Number
earlier in this guide.
•
Ensure the AC power adapter is connected to the Office
Module and all interconnecting cables are properly seated.
Module and all interconnecting cables are properly seated.
•
Ensure you have a Office Module at the office site, and not
a Remote Module.
a Remote Module.
•
Ensure your Remote & Office Modules have the correct
ISDN parameters
ISDN parameters
No indicator Lights at Power Up
•
Ensure the AC power adapter is connected to the EXTender
Module.
Module.
•
Ensure the AC power outlet is working. Check it with some
other electrical device.
other electrical device.
•
The module may not be operational
Office Module Will Not Answer
•
Someone in the office could be using the port, and is
unaware you are trying to connect. Wait for a short period,
then try to connect again.
unaware you are trying to connect. Wait for a short period,
then try to connect again.
•
Ensure you entered the correct PBX dial number (your
Switch Module MSN1/DN1 number).
Switch Module MSN1/DN1 number).
•
Your Office Module’s DN1 may be entered incorrectly. If a
DN is incorrect, the ISDN line will not receive a call on that
DN.
DN is incorrect, the ISDN line will not receive a call on that
DN.