Panasonic DBS 576 Manual Suplementario

Section 700 - Operation

Chapter 7. SLT Features

576-50-700

DBS 576HD (USA) issued September 2001

5-75

•   Busy Override
•   On-Hook VA
•   The ability to receive a text message
•   Silent Monitor

•

N/A

•

FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension)

•

FF1-2-02: Dial Plan at DT Pattern 1

•

FF1-2-03: Dial Plan at DT Pattern 2

•

If the monitored extension is placed on-hook while Room Monitoring is activated, the 

monitoring extension will hear a fast busy tone.

•

If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored 

extension will remain in the monitored mode, and can be accessed by any other extension 

allowed to access the room monitoring mode.

•

A room cannot be monitored from more than one extension at a time. If an attempt is made to 

monitor an extension while the extension is being monitored, the user will hear a fast busy tone.

•

ISDN (s-point) extensions cannot access the Room Monitor feature in either the monitor or 

monitored modes.

•

A monitoring extension cannot forward a call on hold to a monitored extension.

•

A monitored extension cannot receive a transferred call.

•

If DND is enabled on either the monitoring or monitored extension, DND status is displayed on 

the calling extension’s telephone.

•

If the monitoring or monitored extension has an absence message set, the absence message will 

be displayed on the calling extension’s telephone.

Version 3.5 and higher

The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a 

caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD 

supervisor can initiate a three-way call by barging into the call.

CAUTION – When using the ACD “Silent Monitor” feature, in some states it is 

illegal (or civilly actionable) to monitor telephone communications without 

giving prior warning to all participants. These laws do not make the Silent 

Monitor feature on a telephone system illegal. Before activating this feature, 

please check applicable state and federal laws.