Gestetner dsc525 Guía De Referencia
Troubleshooting
168
7
Cannot connect to the Scan-
Router delivery software.
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
tication.
Cannot log off when using the
copying or scanner functions.
copying or scanner functions.
The original has not been
scanned completely.
scanned completely.
When the original has been
scanned completely, press
[q]
scanned completely, press
[q]
, remove the original, and
then log off.
[Program Dest.]
does not ap-
pear on the fax or scanner
screen for specifying destina-
tions.
screen for specifying destina-
tions.
[Restrict Adding of User Destina-
tions]
tions]
is set to [Off] in [Restrict
Use of Destinations]
in [Extended
Security]
, so only the user ad-
ministrator can register desti-
nations in the address book.
nations in the address book.
Registration must be done by
the user administrator.
the user administrator.
Stored files do not appear.
User authentication may have
been disabled while [All Users]
is not specified.
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users]
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users]
, see p.87 “Specifying
Access Permission for Stored
Files”.
Files”.
Destinations specified using
the machine do not appear.
the machine do not appear.
User authentication may have
been disabled while [All Users]
is not specified.
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users]
Users]
, see p.104 “Protecting
the Address Book”.
Cannot print when user au-
thentication has been speci-
fied.
thentication has been speci-
fied.
User authentication may not
be specified in the printer
driver.
be specified in the printer
driver.
Specify user authentication in
the printer driver.
the printer driver.
For details, see the printer
driver Help.
driver Help.
If you try to interrupt a job
while copying or scanning, an
authentication screen ap-
pears.
while copying or scanning, an
authentication screen ap-
pears.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
Only the user who executed a
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
copying or scanning job can
interrupt it.Wait until the job
has completed or consult an
administrator or the user who
executed the job.
After you execute [Encrypt Ad-
dress Book]
dress Book]
the [Exit] message
does not appear.
The hard disk may be faulty.
The file may be corrupt.
Contact your service repre-
sentative.
sentative.
Condition
Cause
Solution
AthenaC1_Sec_F7-EN_FM_forPaper.book Page 168 Monday, March 20, 2006 3:07 PM