Samsung ML-1710 Guía Del Usuario

S

OLVING

 P

ROBLEMS

6.5

The paper 
keeps 
jamming.

There is too much 
paper in the paper 
tray.

Remove excess paper from the tray. 
If printing on special materials, use the 
manual feeder.

An incorrect type of 
paper is being used.

Use only paper that meets the 
specifications required by the printer.

An incorrect output 
method is being used.

Special print materials, such as thick 
paper, should not be printed using the top 
output tray (face-down). Use the rear 
output tray (face-up) instead.

There may be debris 
inside the machine.

Open the front cover and remove the 
debris.

The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.

The printer cable is 
loose or defective.

Disconnect the printer cable and 
reconnect. Try a print job that you have 
already printed successfully. If possible, 
attach the cable and printer to another 
computer and try a print job that you 
know works. Finally, try a new printer 
cable.

The wrong printer 
driver was selected.

Check the application’s printer selection 
menu to ensure that your printer is 
selected.

The software 
application is 
malfunctioning.

Try printing a job from another 
application.

The operating system 
is malfunctioning.

(ML-1710P Only)

If printing from Windows (any version), 
exit to a DOS prompt and verify 
functionality with the following command: 
At a C:\ prompt, type Dir LPT1, and 
press Enter. (This assumes you are 
connected to LPT1.) Exit Windows and 
reboot the computer. Turn the printer off 
and then back on again.