Polycom EX Guía De Referencia

Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000

7-14

 www.polycom.com/videodocumentation

The problems in this section prevent you from making calls successfully. They may 
also mask less serious problems. For example, if you cannot complete a call and 
there is also an audio problem, you will need to correct the problem that prevents 
calling before you can determine whether there is an audio problem. 

Cannot enter the 
Admin Setup screen.

All

The system requires a 
password.

Enter the password.

System does not 
allow management 
via web browser.

All

Wrong password.

Enter 

admin

 as the user name, and the 

correct admin password. 

Note: The default password is the 
system’s serial number.

IP calls: 
The System 
Information screen 
shows “waiting” in the 
IP Video Number 
field.

All

The LAN is not working.

Check the LAN connection. 

Contact your network administrator.

The DHCP server is not 
available or cannot give out a 
new address.

Contact your network administrator to 
correct the problem with the server or 
to assign a static IP address.

ISDN: PRI network 
interface module’s 
red lamp is on or 
blinking.

All

The system is not connected 
to the PRI network.

Check the PRI network cable.

There is a problem with the 
PRI line.

Notify your system administrator or 
network service provider.

ISDN: PRI network 
interface module’s 
yellow lamp is on or 
blinking.

All

There is a problem with the 
PRI line.

Notify your system administrator or 
network service provider.