Polycom EX Guía De Referencia

Chapter 7 - Diagnostics and General Troubleshooting

© Polycom, Inc.

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The issues in this table do not prevent meaningful communication, but detract 
from the videoconference experience. 

The monitor screen 
remains blank when 
you pick up the 
remote control.

All

The monitor’s power cord is 
not plugged in.

Connect the monitor’s power cord and 
then power on the monitor.

The monitor is powered off.

Power on the monitor.

The monitor is not connected 
correctly to the system.

Verify that the monitor is connected 
correctly according to the installation 
procedures in 

One or more system 
components do not 
operate properly.

All

The components are not 
powered on.

Verify that components’ power cords 
are connected to power outlets, and 
that they have been powered on.

The components are not 
connected properly.

Verify that the cables are connected 
correctly according to the installation 
procedures in 

Cannot access the 
system from the 
browser.

All

DHCP Client is ON and no 
DHCP server is available.

Contact your network administrator.

The system or your computer 
is not connected to the LAN

Check the LAN cable to the LAN port 
on the rear of the system.

Check the LAN cable to your computer.

Bad LAN cable.

Check the lights on the back of the 
system. There should be a steady 
green light indicating a connection to 
the LAN, and a flashing orange light 
indicating LAN traffic.

Your PC is on a different 
subnet and there is a router 
between you and your system.

Change your PC or system subnet 
mask and IP address so that they are 
both on the same LAN or subnet.

There is a firewall between 
your PC and your system.

Consult your network administrator.