Gateway 9500 Guía Del Usuario
274
Chapter 18: Troubleshooting
www.gateway.com
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
to your questions:
Resource
Service description
How to reach
Automated
troubleshooting
system (ATS)
troubleshooting
system (ATS)
Use an automated menu system and your
telephone keypad to find answers to common
problems.
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
877-709-2945 (Canada)
Fax on demand
support
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
877-709-2951 (Canada)
Gateway’s
fee-based
software
tutorial service
fee-based
software
tutorial service
Get tutorial assistance for software issues billed
by the minute.
by the minute.
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
your credit card)
900-555-4695 (charged to
your telephone bill)
Gateway
Technical
Support
Technical
Support
Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (Refer to “Before calling
Gateway Technical Support” on page 273
before calling.)
representative about a non-tutorial technical
support question. (Refer to “Before calling
Gateway Technical Support” on page 273
before calling.)
TDD Technical Support (for hearing impaired) is
available:
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
America Online
Get support for your America Online ISP
account
account
800-827-6364 (US)
888-265-4357 (Canada)
CompuServe
Get support for your CompuServe ISP account
800-848-8990 (US)
Sales,
accounting,
and warranty
accounting,
and warranty
Get information about available systems, pricing
orders, billing statements, warranty service, or
other non-technical issues.
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
888-888-2037 (Canada)