Gateway 9550 Guía Del Usuario
278
Chapter 17: Troubleshooting
www.gateway.com
Mouse
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Try a mouse you know is working to make sure the mouse port works.
■
Shut down and restart your computer.
The external mouse works erratically
■
Clean the mouse. For more information, see “Cleaning the mouse” on
page 250.
page 250.
Networks
You cannot connect to your company network
■
Every network is unique. Contact your company computer department
or network administrator for help.
or network administrator for help.
■
If your system came equipped with an internal wireless device, do not
operate the wireless device unless the system is fully assembled.
operate the wireless device unless the system is fully assembled.
Passwords
The computer does not accept your password
■
Make sure that C
APS
LOCK
and P
AD
LOCK
are turned off, then retype the
password.
You forgot your startup password
■
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.
with no easy way to recover a forgotten password. You must return your
computer for repair. Call Gateway Technical Support for instructions.