Gateway dx4300 Guía Del Usuario

CHAPTER 4: Troubleshooting

34

Modem (cable or DSL)

My computer cannot connect to the Internet.

•

Make sure that your modem is connected to the 

network jack.

•

See the documentation that came with your 

modem for additional troubleshooting 

information.

•

Contact your modem manufacturer for technical 

support.

Modem (dial-up)

See also 

.

Your modem does not dial or does not connect

•

Make sure that the modem cable is plugged into 

the modem jack and not the Ethernet or the 

PHONE network jack.

•

Make sure that your computer is connected to 

the telephone line and the telephone line has a 

dial tone.

•

Remove any line splitters or surge protectors 

from your telephone line, then check for a dial 

tone by plugging a working telephone into the 

telephone wall jack.

•

Make sure that call waiting is disabled before 

using the modem. Contact your telephone 

service provider to get the correct code to 

temporarily disable the service. 

•

Make sure that the modem dialing properties are 

set correctly.

  To check the dialing properties:

1 Click (Start), type modem, then press E

NTER

. 

2 If the 

Location Information

 dialog box opens, 

enter the information for your area, then click 

OK.

3 Click the Dialing Rules tab, click the location 

from which you are dialing, then click Edit.

4 Make sure that all settings are correct.