Quescom L900-IVR-005 Manual De Usuario
QuesCom 300, version 4.20
Product overview
3
TABLE OF CONTENTS
1.
Introduction .................................................................................................5
2.
Value-for-money features ............................................................................6
2.1
GSM gateway..................................................................................................... 6
2.2
Any SIM to Any Port technology........................................................................ 6
2.3
Call-Through ...................................................................................................... 6
2.4
Call-Back............................................................................................................ 6
2.5
Voice rate plans management ........................................................................... 7
2.6
Dial Tone back-up.............................................................................................. 7
2.7
SMS management.............................................................................................. 7
2.8
Least Cost Routing (LCR) .................................................................................. 8
2.9
QuesCom 300 configuration .............................................................................. 8
3.
Productivity Improvement features.............................................................9
3.1
Mobility Services Pack ....................................................................................... 9
3.1.1
One number ........................................................................................................ 9
3.1.2
Personal Call Manager Basic.................................................................................. 9
3.1.3
Mobile Extension .................................................................................................10
3.1.4
Fax sending and receiving ...................................................................................10
3.1.5
Voice messaging .................................................................................................11
3.1.6
QuesCom 300 minimum hardware requirements ...................................................11
3.2
Personal Call Manager Standard & Business ...................................................12
3.2.1
PCM Standard .....................................................................................................12
3.2.2
PCM Business......................................................................................................12
3.2.3
Users’ PC minimum hardware requirements ..........................................................12
3.2.4
Other CTI feature................................................................................................12
4.
Features of Customer Satisfaction Improvement ......................................13
4.1
Basic IVR feature.............................................................................................13
4.2
GeoVox IVR: Interactive Voice Response........................................................13
4.3
GeoRoute.........................................................................................................13
5.
VoIP features .............................................................................................14
5.1
Interconnection in VoIP ..................................................................................14
5.2
Minimum hardware requirements ...................................................................14