Canon imageFORMULA DR-G1130 Manual

6-7

■ Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.1 cannot be 
opened by another application, first confirm the following:
✔ Does the application you are using support 

CapturePerfect 3.1 image file types (*.bmp, *.tif, *.jpg 
and *.pdf)?

If this does not solve the problem, consider the following 
possible causes:

Cause

The application does not support multi-
page TIFF files.

Solution

Open the files using an application that 
supports multi-page TIFF files, or save the 
images as single-page TIFF files using 
CapturePerfect 3.1.

Cause

The compression format used by 
CapturePerfect 3.1 is not supported.

Solution

Open the image file with CapturePerfect 3.1, 
set the compression format to [None], and save 
it again.

■ Scanning Results Are Not as Expected

If the scanned images do not appear as expected, one or 
more ISIS/TWAIN driver settings may be incorrect, or 
your application may not support certain scanner 
functions.

Problem The scanned image is too dark (or faint).
Cause

The [Brightness] setting is not set to an 
appropriate value.

Solution

If the image is too dark, set a higher brightness 
setting, or if the image is too faint, set a lower 
brightness setting.

Problem Text or images from the back side of your 

document appear in the scanned image.

Cause

Brightness may be set too low.

Solution

Increase the Brightness setting. Or, enable the 
[Prevent Bleed Through/Remove 
Background] setting.

Cause

The paper is too thin.

Solution

Photocopy the document, and scan the copy.

Problem Double-sided scanning is not possible.
Cause

Scanning Side is set to [Simplex].

Solution

Set Scanning Side to [Duplex]. 
If the Scanning Side is set to [Skip blank 
page], images of blank pages are not saved.

Problem A black margin appears around the 

scanned document.

Cause

A document smaller than the preset paper 
size has been scanned. Or, the loaded 
document has shifted out of position.

Solution

Choose one of the following:
(1) Set the page size to [Match original size]. 
(2) Adjust the margin setting in a single 

direction.

(3) Enable Border Removal.

Problem The scanned image is skewed. (skew)
Cause

The document has been fed at an angle. 

Solution

Slide the document guides to fit the width of 
your document.