Canon VB-R12VE Manual
30
Troubleshooting
Cannot connect to camera
●
Check to make sure the user name and
password are correct.
●
Check to make sure upper-case letters
have not been used in place of lower-
case letters.
●
Restart the web browser and connect
again.
●
When the browser authentication
screen appears, select [Cancel], and
then connect to the camera again.
●
Reboot the device and connect.
●
Connection is not possible while the
camera is creating a panoramic screen.
Try connecting again after the
panoramic screen has been created.
Cannot control the camera
●
Multiple users cannot obtain control
privileges simultaneously.
●
Control privileges may be revoked by
users connecting with elevated
privileges, such as administrators.
Check with the camera’s administrator
for details on privilege settings.