Xerox DocuColor 12 Printer with Splash G630 Guía Del Usuario
Splash G630 User Guide
95
Appendix A
Troubleshooting
This section contains troubleshooting tips, and
explains some common problems that may be
encountered when setting up and connecting the
Splash server.
explains some common problems that may be
encountered when setting up and connecting the
Splash server.
Problem: The Server application does not work
or the printer produces abnormal prints.
or the printer produces abnormal prints.
Solution:
•
The problem may be in the cable that connects to
the printer. Replace the printer cable with a new cable.
Problem: The Splash server is installed and
connected, but does not start when the power
key on the keyboard is pressed.
connected, but does not start when the power
key on the keyboard is pressed.
Solutions:
•
Properly connect the power cables for the Splash
server to live, grounded AC outlets.
•
Properly connect the keyboard and Splash Key,
and secure all cable connections. If a different
Macintosh keyboard and cable are available, try
substituting them for the units provided with the
Splash server.
Macintosh keyboard and cable are available, try
substituting them for the units provided with the
Splash server.
Problem: The Splash server starts with the
start-up tone, but there is no image on the
display.
start-up tone, but there is no image on the
display.
Solutions:
•
Connect the power cable for the display to a live,
grounded AC outlet.
•
Connect both ends of the display cable.
•
Turn on the display (green power indicator light
on the front panel of the display).
•
Increase the brightness and contrast with the
knobs on the front of the display.
•
If a different Macintosh-compatible display is
available, try substituting it for the display if the
display seems faulty.
display seems faulty.
Problem: The Splash server starts, but the
keyboard and/or mouse do not work.
keyboard and/or mouse do not work.
Solutions:
•
Connect the keyboard and Splash Key, and secure
all cable connections. If a different Macintosh
keyboard and cable are available, try substituting
them if securing the connections doesn’t work.
keyboard and cable are available, try substituting
them if securing the connections doesn’t work.
•
Connect the mouse to the keyboard. If a different
Macintosh mouse is available, try substituting it for
the mouse.
the mouse.
Problem: The Splash server starts, but the
Splash server application reports that there is a
problem.
Splash server application reports that there is a
problem.
Solutions:
•
The Splash server application requires that
several system extension files be present in the
Extensions folder within the System Folder, or the
server application will not open. A different error
message appears for each required Splash extension
file that is missing.
Extensions folder within the System Folder, or the
server application will not open. A different error
message appears for each required Splash extension
file that is missing.
•
To solve the problem, locate the missing
extension file and move it back into the Extensions
folder within the System Folder, or re-install the
Splash server software.
folder within the System Folder, or re-install the
Splash server software.
NetWare Direct Notes
Novell File Server Does Not Appear During
Setup
Setup
If a list of Novell file servers does not appear during
NetWare Direct setup when you click the Browse
button under Print Queue Info, specify the Novell
server’s Ethernet frame type in the Mac IPX control
panel.
NetWare Direct setup when you click the Browse
button under Print Queue Info, specify the Novell
server’s Ethernet frame type in the Mac IPX control
panel.
1.
On the Splash server, open the Apple menu and
select the Control Panels.
2.
Choose the Mac IPX option from the Control
Panels submenu. The Mac IPX control panel appears.
3.
Double-click the Ethernet icon under IPX
Interface. The Ethernet Access Configuration dialog
box appears.
box appears.
4.
Deselect Always Auto-Configure Frame Type.
5.
Select the option that matches the Novell file
server Ethernet frame type.
6.
Click OK.