Cisco Cisco Web Security Appliance S670 Guía Para Resolver Problemas
Reset Your Administrator Password and Unlock
the Administrator User Account
the Administrator User Account
Document ID: 117866
Contributed by Sandeep Minhas and Robert Sherwin, Cisco TAC
Engineers.
Mar 19, 2015
Engineers.
Mar 19, 2015
Contents
Introduction
Reset Your Administrator Password
Unlock Your Administrator Account
Related Information
Reset Your Administrator Password
Unlock Your Administrator Account
Related Information
Introduction
This document describes how to reset your lost administrator account password for a Cisco Email Security
Appliance (ESA), Cisco Security Management Appliance (SMA), or a Cisco Web Security Appliance
(WSA). This document applies to both hardware-based and virtual-based AsyncOS appliances.
Appliance (ESA), Cisco Security Management Appliance (SMA), or a Cisco Web Security Appliance
(WSA). This document applies to both hardware-based and virtual-based AsyncOS appliances.
Reset Your Administrator Password
Complete these steps in order to reset your administrator (admin) password on your appliance:
Contact Cisco Customer Support for a temporary admin password.
Note
: You must provide the full serial number of the appliance in your request or case notes.
1.
When you receive the temporary admin password:
For hardware-based appliances, access the appliance via a direct serial connection:
Bits per second: 9600
Data bits: 8
Parity: None
Stop bits: 1
Flow control: Hardware
A.
For virtual-based appliances, access the appliance from the ESXi console, or other virtual
host console.
host console.
B.
2.
Log in as user adminpassword.
3.
Enter the temporary admin password that you received from the Cisco Customer Support Engineer
and press Return.
and press Return.
4.
Enter the new password that will be used for the admin user.
AsyncOS myesa.local (ttyv0)
login:
adminpassword
Password:
<<<WILL REMAIN BLANK AS YOU ENTER IN THE TEMP PASSWORD>>>
Last login: Fri Feb 6 20:45 from 192.168.0.01
5.