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Collecting Diagnostic Information for VMware ESXi and
StorMagic SvSAN
Collect Diagnostic Information for VMware ESXi
VMware technical support staff routinely requests diagnostic information from you when a support request is addressed. This
diagnostic information contains product-specific logs and configuration files from the host on which the product is running.
This information is gathered using a specific script or tool within the product.
diagnostic information contains product-specific logs and configuration files from the host on which the product is running.
This information is gathered using a specific script or tool within the product.
This section provides procedures for obtaining diagnostic information for an ESXi or ESX host using the vm-support
command-line utility.
command-line utility.
1. Open a console to the ESXi host.
2. Run the command
vm-support.
Note: You can specify additional options to customize the log bundle collection. Run the vm-support -h command to see a list
of the options available for a specific version of ESXi or ESX.
of the options available for a specific version of ESXi or ESX.
3. A compressed bundle of logs is produced and stored in a file with a .tgz extension. The file is stored in one of these
locations:
• /var/tmp/
• /var/log/
• The current working directory
4. After the log bundle has been collected and downloaded to a client, upload the logs to the SFTP or FTP site. For more
.
Note: You can obtain diagnostic information from ESX and ESXi hosts using the vSphere or VMware Infrastructure (VI)
Client. See the VMware knowledgebase article at
Client. See the VMware knowledgebase article at
http://kb.vmware.com/kb/653