Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
A P P E N D I X
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ISN Deployment
This appendix provides the detailed deployment information required for the deployment models
supported by ISN Version 2.1.
supported by ISN Version 2.1.
This appendix includes information for (or pointers to information for) configuring the Gateway,
Gatekeeper, ICM VRU handling, and ISN Voice Browser and Application Server.
Gatekeeper, ICM VRU handling, and ISN Voice Browser and Application Server.
This appendix does not include:
•
Detailed ICM configuration for configuring agents or writing scripts.
•
Complete configuration for every component of the system (for example, the TDM side of the Voice
Gateway configuration).
Gateway configuration).
•
Configuration steps for all the components as they relate to the ISN deployment models described
in the Cisco Internet Service Node (ISN) Product Description.
in the Cisco Internet Service Node (ISN) Product Description.
The information in this appendix assumes that you are already familiar with:
•
Configuring Cisco Gateways and Gatekeepers.
•
The ICM Configuration Manager and ICM Script Editor tools for call center operations and
management.
management.
Note
You should have a copy of the following Cisco ICM software documentation available in addition to this
manual in order to successfully configure ICM software and use its features in conjunction with ISN:
Cisco ICM Software Configuration Guide and Cisco ICM Software ICM Script Editor Guide.
manual in order to successfully configure ICM software and use its features in conjunction with ISN:
Cisco ICM Software Configuration Guide and Cisco ICM Software ICM Script Editor Guide.