Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
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Chapter 2 Using NAM/ICM with the ISN IVR Solution
Writing NAM/ICM Applications for the ISN
Writing NAM/ICM Applications for the ISN
Once NAM/ICM-to-ISN initial setup is complete, you can create NAM/ICM applications to access ISN
micro-applications. You do this using two ICM software tools:
micro-applications. You do this using two ICM software tools:
•
Configuration Manager
•
Script Editor
The sections that follow give a brief overview of how to use these tools to access ISN functionality.
How to configure an ISN Network VRU script
Step 1
Within the ICM Configuration Manager, select Tools > List Tools > Network VRU Script List.
Step 2
In the Network VRU Script List window, enable the Add button by clicking Retrieve.
Step 3
Click Add. The Attributes property tab is enabled.
Step 4
Complete the Attributes tab as described below.
Caution
The format of the strings for the VRU Script Name and Configuration Param fields are very
specific and vary for different micro-applications (Play Media, Play Data, Get Digits, Menu,
and Get Speech.)
specific and vary for different micro-applications (Play Media, Play Data, Get Digits, Menu,
and Get Speech.)
•
Network VRU. (Drop-down list.) The name of the Network VRU to be associated with the Network
VRU script.
VRU script.
•
VRU Script Name. A 39-character, comma-delimited string used by the ISN to pass the following
parameters to the Application Server:
parameters to the Application Server: