Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
Common Configuration for Differentiating VRUs (ISNs) Based on Dialed Number
Note
If you change the length of the ECC variables while the Application Server is running, you need to restart
the Application Server for it to work properly.
the Application Server for it to work properly.
Step 6
When finished, click Save to apply your changes.
Common Configuration for Differentiating VRUs (ISNs) Based on
Dialed Number
Dialed Number
The Network VRU configuration instructions in this guide assume that all callers will be routed to the
same VRUs (ISNs) for VRU treatment purposes. Under this assumption, it is always simplest to rely on
the system default Network VRU. However, it is sometimes necessary to differentiate the VRUs (ISNs)
based on dialed number. For example, some calls:
same VRUs (ISNs) for VRU treatment purposes. Under this assumption, it is always simplest to rely on
the system default Network VRU. However, it is sometimes necessary to differentiate the VRUs (ISNs)
based on dialed number. For example, some calls:
•
Require Comprehensive treatment, while others only use Queue and Transfer deployment model
which does not support ASR/TTS.
which does not support ASR/TTS.
•
Need to assign different customers or applications to their own ISN machines.
To configure the ICM to differentiate the VRU, do the following:
•
Configure more than one Network VRU.
•
On the ICM, ICM Configuration Manager, ICM Instance Explorer tool:
–
Configure the customer(s).
–
Configure the network VRU for each customer if that customer will use a Network VRU other
than the default.
than the default.
•
Associate the dialed number(s) to the customer in the Dialed Number List tool.
•
Since each configured VRU script is specific to one specified Network VRU, you need to create a
distinct set of VRU scripts for each Network VRU. Also, be sure that the ICM routing script calls
the correct set of VRU scripts.
distinct set of VRU scripts for each Network VRU. Also, be sure that the ICM routing script calls
the correct set of VRU scripts.