Cisco Cisco Unified Customer Voice Portal 10.0(1) Referencia técnica
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Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(2)
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Cisco Unified Presence (CUP)
Category
Requirements
Minimum Recommended Software
CUPS 6.0.2 or higher SR
CUPS 7.0.1 [as of 7.0(2)]
CUPS 7.0.1 [as of 7.0(2)]
Cisco Tools
Category
Requirements
Support Tools Server
2.3(1), 2.4(1)
Support Tools are required for Unified CVP to set tracing and log collection.
Support Tools cannot be installed on the same machine with Unified CVP
software. For Support Tools hardware/software requirements, refer to the
Hardware & System Software Specification (Bill of Materials) for Cisco
ICM/IPCC Enterprise & Hosted Editions, which can be found at:
Support Tools are required for Unified CVP to set tracing and log collection.
Support Tools cannot be installed on the same machine with Unified CVP
software. For Support Tools hardware/software requirements, refer to the
Hardware & System Software Specification (Bill of Materials) for Cisco
ICM/IPCC Enterprise & Hosted Editions, which can be found at:
Video Components (Optional)
This section provides information on Cisco and third-party components that can be used to provide optional Unified CVP
Video capabilities, when deployed with Unified CVP 7.0.
Unified CVP Video functionality falls into two categories:
Video capabilities, when deployed with Unified CVP 7.0.
Unified CVP Video functionality falls into two categories:
Basic Video Service
Full Video Service
The Unified CVP Basic Video Service provides audio-only IVR and queuing for audio calls that become video calls at the
time when Unified CVP transfers the call to a Cisco Unified Contact Center Enterprise agent.
The Unified CVP Full Video Service provides a rich set of video contact center features, including video menus, video self-
service, video queuing, and video agent.
Unified CVP 7.x SKUs are enabled and ready to support the Basic and Full Video Service (that is, there are no Unified CVP
video options to worry about when ordering Unified CVP 7.x itself). However, there are requirements around other Cisco
and third-party components, depending on whether the Basic Video or Full Video Service is employed. These requirements
are listed in the table below, including a designation of whether the component is applicable to the Basic Video Service (B)
and/or the Full Video Service (F).
Sizing of video components is beyond the scope of this document; sizing information will be provided in separate Cisco and
partner documentation and/or tools.
Note: To ensure proper end-to-end video functionality, the version requirements listed in the table below are in some cases
more stringent than the general version requirements listed elsewhere in this document.