Cisco Cisco Customer Voice Portal 8.0(1)

Error code 32 is returned 
from a Micro-application 
request node

Error code 32 usually means that the TTS service was unable to perform 
a request due to resource limitations. However, it may also indicate that 
an unsupported locale was specified.

Verify that the locale is spelled correctly, and that it is supported by your 
TTS service provider. Also be sure that the necessary TTS language 
package is installed, if required by your service provider.

Error message in the Voice 
Browser logs states “INFO: 
No gatekeeper configured. 
The Voice Browser cannot 
perform IP Transfers” during 
startup.

The Customer Voice Portal Voice Browser is not successfully registered 
with the H.323 Gatekeeper.

Follow these steps:

Set the gatekeeper from the VBAdmin using “setGK <Gatekeeper 
IP address>.” Restart the Customer Voice Portal Voice Browser after 
changing the H.323 gatekeeper.

Verify that Customer Voice Portal Voice Browser is successfully 
registered with H.323 Gatekeeper using the following command in 
Gatekeeper: “show gatekeeper endpoints.” You should see an entry 
of the Customer Voice Portal Voice Browser IP address in the 
“Gatekeeper endpoint Registration” table.

Verify that the Customer Voice Portal Voice Browser reports a 
successful registration confirm from the H.323 Gatekeeper during 
startup. The following messages in Customer Voice Portal Voice 
Browser logs indicate the successful registration of Customer Voice 
Portal Voice Browser with H.323 Gatekeeper: 

INFO: Gatekeeper configured is 10.86.137.125 

INFO: cmEvRASConfirm:: RegistrationConfirm received from 
H.323 GK

Error message in the Voice 
Browser logs states 
“ERROR: Voice Browser 
must be registered with 
Gatekeeper to perform IP 
transfers” during a call.

An error message in the 
Voice Browser logs states 
“unexpected event for the 
gatekeeper registration. 
Please make sure H.323 
Gatekeeper is up and 
running.”

The configured H.323 Gatekeeper is not running or Gatekeeper is 
configured incorrect.

Follow these steps:

Make sure the H.323 Gatekeeper is running on the IP address 
configured in the Customer Voice Portal Voice Browser. Verify that 
the correct IP address (and not host name) of H.323 Gatekeeper is 
configured in the Customer Voice Portal Voice Browser by using the 
“sGK” command from Voice Browser Admin.

Verify that the IP network connectivity between the Customer Voice 
Portal Voice Browser and H.323 Gatekeeper.