Cisco Cisco Customer Voice Portal 8.0(1)
A-17
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix A Troubleshooting
Audio
Start of speech not flagged in
Scansoft config file causing
dtmf barge-in not to be
detected.
Scansoft config file causing
dtmf barge-in not to be
detected.
Possible Cause:
Change made to Scansoft OSSserver.cfg file under
ScanSoft\SpeechWorks OpenSpeech Media Server\Server\config
Possible Solution:
Set the following:
server.session.ossrec.mrcp.startOfSpeechOnDTMF VXIInteger 1
Scansoft Speech Recognition
Server does not recognize
Wide Character String
Grammars
Server does not recognize
Wide Character String
Grammars
Possible Cause
ScanSoft server not configured for Wide Character String Grammars
Possible Solution
Set the following:
In the \ScanSoft\SpeechWorks OpenSpeech Media Server\Server\config
directory, modify the OSSserver.cfg file to add
directory, modify the OSSserver.cfg file to add
server.session.ossrec.useWidecharStringGrammars VXIInteger 0
In the OSSserver.cfg, set:
server.transport.dtmfPayloadType VXIInteger 101
Long pauses between
prompts
prompts
Possible Cause:
Possible Cause 1:
There is a WAIT node in the ICM script.
Possible Cause 2:
There is delay in the network or one of the components in the solution.
Possible Solution:
Possible Solution 1:
WAIT nodes are not supported with Customer Voice Portal. Check for
WAIT nodes in the ICM script and remove them.
WAIT nodes in the ICM script and remove them.
Possible Solution 2:
The point of latency must be isolated and fixed.
Table A-4
Audio Troubleshooting (continued)
Symptom
Possible Cause and Solution