Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix B Transferring and Queuing Calls with Customer Voice Portal
Script Examples
Example: Network Transfer Script
Customer Voice Portal provides capabilities to transfer calls to another destination after they have been
answered by an agent. These capabilities are referred to as Network Transfer. The Network Transfer
feature does not require any special installation on the part of Customer Voice Portal. The feature is
disabled by default for all PG types except Enterprise Agent (EA).
answered by an agent. These capabilities are referred to as Network Transfer. The Network Transfer
feature does not require any special installation on the part of Customer Voice Portal. The feature is
disabled by default for all PG types except Enterprise Agent (EA).
To change the Network Transfer setting, do the following:
•
Use the Script Editor’s Set node to specify the Call.NetworkTransferEnabled variable. If you set
this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer is not enabled.
this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer is not enabled.
•
In EA PG setups where the EA is behind a PBX, use the Network Transfer Preferred checkbox on
the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer is enabled; if
“unchecked,” Network Transfer is not enabled.
the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer is enabled; if
“unchecked,” Network Transfer is not enabled.
Figure B-5
Network Transfer Script