Cisco Cisco Unity Express for SRE Guía Para Resolver Problemas
Unity Express Hardware Troubleshoot Guide
Document ID: 118060
Contributed by Karthik Sivaram, Cisco TAC Engineer.
Jul 25, 2014
Jul 25, 2014
Contents
Introduction
Problem − Communication Fails
Solution
Problem − No Session
Solution
Problem − RBCP Error Messages
Solution
Problem − Software Installation
Solution
Network Connectivity Issues
Software Package Issues
Problem − Application Installation
Solution
Useful Commands
Problem − Communication Fails
Solution
Problem − No Session
Solution
Problem − RBCP Error Messages
Solution
Problem − Software Installation
Solution
Network Connectivity Issues
Software Package Issues
Problem − Application Installation
Solution
Useful Commands
Introduction
This document presents information about Cisco Unity Express (CUE) to help troubleshoot and fix the most
commonly encountered problems. The objective is to prevent unnecessary replacements of the CUE module
due to these problems.
commonly encountered problems. The objective is to prevent unnecessary replacements of the CUE module
due to these problems.
Problem − Communication Fails
Basic IP communication between the host router and the CUE module fails even after proper configuration of
the host router.
the host router.
Solution
In order to identify the problem, look for waiting events such as these, shown in an extract of the installation
output:
output:
==> only eth0 exists, we must be running on an AIM
==> only eth0 exists, we must be running on an AIM
Router communications servers initializing...
The CUE awaits commands from the Cisco IOS
®
router in order to configure its IP address and default
gateway parameters so that it can communicate with the rest of the network. However, it does not receive any
response from the router. The process where you configure the CUE module through the host Cisco IOS
router uses Router Blade Control Protocol (RBCP). There might be some situations in which the network
administrator is required to troubleshoot this protocol exchange between the host router and CUE.
response from the router. The process where you configure the CUE module through the host Cisco IOS
router uses Router Blade Control Protocol (RBCP). There might be some situations in which the network
administrator is required to troubleshoot this protocol exchange between the host router and CUE.
When the CUE successfully communicates with the router with the use of RBCP and receives its IP
parameters, this message is shown on the CUE console during the application bootup:
parameters, this message is shown on the CUE console during the application bootup: