Cisco Cisco Web Security Appliance S360 Guía Para Resolver Problemas

Contributed by Kei Ozaki and Siddharth Rajpathak, Cisco TAC
Engineers.

Jul 17, 2014

Why is my browser (IE) prompting me for user credentials?

Symptoms: Internet Explorer is sending previously cached credentials.

Note: This Knowledge Base article references software which is not maintained or supported by Cisco.  The
information is provided as a courtesy for your convenience. For further assistance, please contact the software
vendor.

Under certain circumstances, Internet Explorer may send previous credentials, instead of the current
credentials. This will cause authentication to fail and IE will then prompt for credentials. This may occur
when a user clicks on "remember my password" when they are prompted for user credentials. The credential
information is stored on the system and remains cached even after a reboot.

It doesn't appear that Internet Explorer provides a method to clear this data using the UI. The profile can be
temporarily changed by relocating directories under this path:

C:\Documents and Settings\<USERNAME>\Application Data\Microsoft\Credentials

C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Credentials

Try moving these directories to another location. If other browsing applications are used, delete all cache
information (stored passwords, cookies, etc.). Make sure to reboot the system.