Cisco Cisco IPCC Web Option Referencia técnica

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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)

Chapter 2 Table Details

Route Table

Route_Real_Time Table

(via RouteID)

(ServiceSkillTargetID maps to Service.SkillTargetID)

(via SkillTargetID)

(via RouteID)