Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación

General Rules of Thumb for Silent Installations

•

CSA must be stopped prior to creating the response file, and prior to running the installer
silently.

•

When running an installation silently, the system configuration must match as close as possible
to the system which the response file was created on. The idea here is to minimize the potential
for any unexpected dialogs during the install process. For example if the response file is
created on a machine where the ICM services are set to Manual and then run on a machine
who’s ICM services are set to Automatic, the installation process displays an additional
dialog alerting you that the services have been set from Automatic to Manual. Since the
response file was created on a machine whose services were already set to Manual, it is not
expecting this dialog, which causes the installation to terminate abruptly and leave the system
in an invalid state requiring a manual recovery.

•

If, during the creation of the response file, you choose not to reboot the machine after the
install completes, remember to manually reboot any silently installed system prior to starting
the services.

•

Always verify that the Installer log matches the expected results. An incomplete installation
can have serious negative consequences if not properly identified.

Running a silent installation for the 7.2(1) ICM/IPCC Enterprise and Hosted Editions is a two
step process:

•

First, create a response file by running setup from a command prompt with two command
line arguments.

An example of the correct syntax is: 

The 

 flag is for recording the response file.

The 

 flag is the full path and filename for the resulting response file to be saved in.

Note:  There is no space between the 

 and the start of the file path. If no 

 flag is

present, the response file is written to a default location.

When you have stepped through all of the setup process (which completes a full installation
the product on the machine recording the response file) the resulting response file can be
copied to any additional machine to be used during a silent installation.

•

Invoke a silent installation by running setup from a command prompt with the same syntax
as above, with the following exception: use 

 instead of 

 to indicate the installation runs

silently using the response file found at 

 ( Example:

.

Verify that the silent installation completed successfully by checking the Installer log file to
make sure no errors were reported, and that the Installer ran to completion.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)