Cisco Cisco Email Security Appliance C190 Referencia técnica
S U P P O R T R E Q U E S T
C H A P T E R 3 : T H E C O M M A N D S : R E F E R E N C E E X A M P L E S
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supportrequest
Description
Send a message to IronPort Customer Care. This command requires that the appliance is able
to send mail to the Internet. A trouble ticket is automatically created, or you can associate the
support request with an existing trouble ticket.
to send mail to the Internet. A trouble ticket is automatically created, or you can associate the
support request with an existing trouble ticket.
Usage
Commit: This command does not require a ‘commit’.
Cluster Management: This command is restricted to machine mode. It is further restricted to
the login host (i.e., the specific machine you are logged onto). This command requires access
to the local file system.
the login host (i.e., the specific machine you are logged onto). This command requires access
to the local file system.
Batch Command: This command does not support a batch format.
Example
The following example shows a support request that is not related to an existing support
ticket.
ticket.
Code Example 3-53 supportrequest
mail3.example.com> supportrequest
Do you want to send the support request to
supportrequest@ironport.com? [Y]> y
Do you want to send the support request to additional recipient(s)?
[N]> y
Please enter the email address(es) to which you want to send the
support request. Include anyone in your organization that should be
included on future correspondence for this issue. Separate multiple
addresses with commas.
[]> administrator@example.com, postmaster@example.com
Is this support request associated with an existing support ticket?
[N]> n
Please enter some comments describing your issue, providing as much
detail as possible to aid in diagnosing any issues:
[]> Having DNS resolution issues with some domains
For future correspondence on this issue, please enter your email
address:
[]> mail3@example.com