Cisco Cisco Unified Customer Voice Portal 10.5(1)

In the Application Server, the error-level messages are further subdivided:

ALERT - Error condition is not recoverable. Results in loss of service or shutdown.

FATAL - Error condition is not recoverable. Results in loss of service.

ERROR - Error condition is not recoverable. Results in loss of service.

WARNING - Recovered from error condition. Does not result in loss of service.

Messages intended to help 
diagnose problems caused by 
configuration or network 
errors. 

Informational

Includes messages such as:

Version number at startup

Initialization messages

Administrative actions including:

Registry changes

Configuration changes

Shutdown and in/out of service requests

Error 

Includes messages such as:

Alarm set/clear – Events that “Phone Home,” create a trap, and go 
to Cisco Works 2000 logs. (Alarm SETs are logged in the 
Operating System Event Log.)

Events that are not alarms:

Application errors (that is, errors in the customer 
application).

Inability to complete ICM requests successfully (the 
Gatekeeper can’t look up a number, called party doesn’t 
answer, busy, etc.).

Malformed VXML.

Retries.

Recoverable internal errors.

Basic Call Detail

Includes messages about:

Call arrival

Call disconnect

Call transfer

Call rejection

Messages intended solely for 
use by your support 
organization or Cisco software 
developers to diagnose 
problems which may be 
software bugs.

Component-Level 
Call Detail 

For use by Cisco Engineering, only.

Debug

For use by Cisco Engineering, only.