Cisco Cisco Agent Desktop 8.5 Guía Para Resolver Problemas
Supervisor Desktop Problems
April 3, 2014
121
If these windows were updated, you must stop and restart each
Recording and Statistics service in the system in order for the new
information to register properly in Directory services.
Recording and Statistics service in the system in order for the new
information to register properly in Directory services.
Problem
A supervisor using Windows XP was able to start Supervisor Desktop,
but was not able to load a team or display any agent information.
but was not able to load a team or display any agent information.
Solution
Windows XP can be configured so that the Internet Connection Firewall
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
To solve this problem, either turn off ICF (requires someone with
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
Open the System control panel. In the System Properties dialog, select
the Advanced tab. Click the Environment Variable button and then Add
to add OMNIORB_USEHOSTNAME and the IP address to the System
Variable list.
the Advanced tab. Click the Environment Variable button and then Add
to add OMNIORB_USEHOSTNAME and the IP address to the System
Variable list.
Problem
When the supervisor selects an agent to begin CAD-based monitoring
(or an agent phone call to begin Unified CM monitoring), Supervisor
Desktop displays the speaker icon next to the call but there is no sound.
(or an agent phone call to begin Unified CM monitoring), Supervisor
Desktop displays the speaker icon next to the call but there is no sound.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The supervisor cannot log into the VoIP Monitor service, and receives
the error “Could not access sound card”.
the error “Could not access sound card”.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.