Cisco Cisco Agent Desktop 8.5 Guía Para Resolver Problemas
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Configuration Files
April 3, 2014
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[ReportParameters]
CallReportIncludesOutbound=1
CallReportIncludesOutbound=1
4. Save the configuration file with the new setting. The new setting will go into
effect when you restart the Recording and Statistics service.
NOTE: In a High Availability configuration, perform this procedure on
both servers.
both servers.