Cisco Cisco WebEx Event Center WBS29.13 Guía De Administador
Chapter 13: Manage WebACD
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Options on the Users tab
Add and remove users from the list of agents assigned to this queue.
Option
Description
Search
To locate a particular user, type the email or name (or portion of the
name) in the box. The results appear in the Search Results box.
name) in the box. The results appear in the Search Results box.
You can also search by email address.
Show All
To display the names of all users, click Show All.
Assign
In the Search Results box, select a name and click Assign to add this user
to the list of users assigned to this queue.
to the list of users assigned to this queue.
Use CTRL + click to select several names at once.
Remove
In the Assigned to Queue box, select a name and click Remove to
remove this user from the list of agents assigned to this queue.
remove this user from the list of agents assigned to this queue.
Use CTRL + click to select several names at once.
Select All
If you want to select all users, you can save time by selecting the Select
All check box.
All check box.
Set other option
If you want to automatically assign all users to this queue, select the
Automatically assign all users to this queue check box.
Automatically assign all users to this queue check box.
Options on the Select Users page
You can route notifications to particular users for queues by selecting them
from the User List.
from the User List.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select WebACD.
3
Click on the link under Name of Queue to select an existing queue to edit
or click Create to create a new queue (see
or click Create to create a new queue (see
Create a new queue
(on page
4
Click the List of Users icon to open the Select Users page.
5
Select the type of user from the drop-down list.
6
To locate a particular user, type the email or name (or portion of the name)
in the box. The results appear in the Search Results box. You can also
search by email address.
in the box. The results appear in the Search Results box. You can also
search by email address.