Cisco Cisco WebEx Support Center WBS29.13 Notas de publicación
System Management FAQs
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WebEx Support Center Release Notes and FAQs
Managing Assets
Q: How does WebEx System Management help me manage remote computers?
A: The System Management Asset Management module helps you manage and control hardware and
software installations by:
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Providing asset information
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Facilitating major upgrades and rollout planning
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Automating the PC inventory process
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Allowing you see to actual software usage on individual assets
Q: Can I run asset reports?
A: Yes. Use System Management's Integration Web Service (IWS) to download asset data into Microsoft
Access or SQL Server databases. You can also have our Professional Services Organization to customize
reports for you.
Q: Can I associate individual assets with employees?
Q: Can I associate individual assets with employees?
A: Yes. Use WebEx System Management to import user contact data and then associate users with
specific assets so that you can:
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Initiate move/add/change (MAC) actions from the System Management console
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Provide asset information for user support sessions
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View asset data that is specific to equipment, offices, and locations
Distributing Software
Q: How does System Management help me distribute software?
A: Use System Management to determine if assets need software and patch updates, then perform the
upgrade to any or all assets. If an asset is not connected to the internet the update is performed as soon
as the asset connects to the Internet.
Q: Can I distribute software to remote employees?
Q: Can I distribute software to remote employees?
A: Yes. As long as an employee connects to the Internet, that employee will receive software distribution
packages. If an employee is traveling or on vacation when you distribute software, they will receive the
distribution the next time they connect to the Internet.
Q: What is the best way to deploy large packages?
Q: What is the best way to deploy large packages?
A: You can:
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Manage bandwidth consumption by setting bandwidth policies and download rules.
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Specify a maximum number of concurrent downloads.
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Schedule distributions to occur during periods of low activity.
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Set up a relay server in your environment and download packages once from WebEx data center to