Cisco Cisco WebEx Support Center WBS29.11 Notas de publicación
WebACD Release Notes
16
WebEx Support Center Release Notes and FAQs
The WebACD Inbox
The WebACD Monitor
Track
customer
requests
Track
customer
requests
Check traffic in the queues that you monitor and see the number of agents assigned to
each queue and the status of each agent. You can also view details about customers being
helped.
Flexible case
assignment
assignment
WebEx site administrators can assign a pool of agents to handle requests for specific
features.