Cisco Cisco Unified MeetingPlace Web Conferencing Guía De Instalación Rápida
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Failed Server Issues
6
Web Server Fails During a Conference
Problem
A Web Server fails during a web conference and all users are temporarily disconnected from
the web-conferencing portion of their meeting.
Possible Cause
There was an Agent Service problem. Other Web Servers in the cluster detected that
a server was down and began to exclude it from the load balancing cluster.
Solution
Tell users to rejoin their web conference by clicking the click-to-attend link in their meeting
notification or by accessing the Current Meeting page from the Web. The meeting console client
automatically tries to reconnect the user to the server. If this attempt fails, the meeting console attempts
to connect to the server designated as the backup for that meeting. If no connection is made after
15 seconds, the client continues attempting to contact the primary, then the backup server. After 30
unsuccessful attempts, the client stops trying and notifies the user that it is unable to reconnect.
automatically tries to reconnect the user to the server. If this attempt fails, the meeting console attempts
to connect to the server designated as the backup for that meeting. If no connection is made after
15 seconds, the client continues attempting to contact the primary, then the backup server. After 30
unsuccessful attempts, the client stops trying and notifies the user that it is unable to reconnect.
Possible Cause
There was a server components problem. Other Web Servers in the cluster were
unable to detect that a server was disabled since its Agent Service was fully functional. As a result,
the failed Web Server was not excluded from the load balancing cluster and continued to have users
routed to it in error.
the failed Web Server was not excluded from the load balancing cluster and continued to have users
routed to it in error.
Solution
In the Windows Services control panel, restart the Cisco Unified MeetingPlace
Web Conferencing Service. This should restore web-conferencing functionality.
Note
When you restart the Web Server, all manual changes made to the registry are lost.
All Web Servers in a Load Balancing Cluster Have Failed
Problem
All Web Servers in a load balancing cluster are nonfunctional.
Possible Cause
The SQL Server database is on a failed server.
Solution
Restore the database. Users are unable to conduct web conferences until the database is
restored.
External Users are Disconnected from a Web Conference
Problem
External users are disconnected from a web conference.
Possible Cause
The Web Server in the DMZ has failed.
Solution
Configure another server as your external Web Server. Users are unable to conduct external
meetings until you complete this step. To configure an external Web Server, see
in the
module.