Cisco Cisco WebEx Meeting Center WBS29.13 Guía De Administador
Chapter 11: Set Remote Access Options
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Manage groups of Remote Access computers
In Site Administration, you can view a list of all the remote computers that
customers have set up for Remote Access. You can also create a Remote
Access group to apply the same security settings to all the Remote Access
computers in the group.
customers have set up for Remote Access. You can also create a Remote
Access group to apply the same security settings to all the Remote Access
computers in the group.
Create Remote Access groups
The Manage Groups page that you see for the first time contains one default
group
group
—Root. You can create up to three levels of groups and set up
computers for remote access in any of the groups. Groups are represented by
folder icons on this page.
folder icons on this page.
1
Select Manage Site > Site Settings.
2
In the Site Settings for drop-down list, select Remote Access.
3
Click Manage Groups.
4
In the Actions column, click the icon for the Root group.
5
In the Create Group window that appears, type a group name and an
optional description.
optional description.
6
Click OK.
You can create a sub-group within a first-level group in the same way.
Assign Remote Access groups and computers to support
representatives
representatives
You can assign Remote Access computers and groups to a customer support
representative (CSR) when adding or updating a host account for Support
Center. For details about assigning Remote Access computers to a CSR, see
representative (CSR) when adding or updating a host account for Support
Center. For details about assigning Remote Access computers to a CSR, see
Edit single user accounts
(on page 38).