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Cisco Unified Contact Center Enterprise 9.0(2)
Referencia técnica
Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referencia técnica
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Contents
Preface ........................................................................................... vi
1.
Overview ................................................................................... 9
1.1. ICM/VRU Configuration ........................................................................ 10
1.2. VRU Interface Requirements ............................................................... 10
1.3. Hardware and Software Requirements .............................................. 10
1.4. Supported Unified ICM Features ......................................................... 11
1.5. Unsupported Unified ICM Features .................................................... 11
2.
VRU Service Control Interface .............................................. 13
3.
VRU Time Synchronization Interface .................................... 15
4.
Older VRU Interface Features ............................................... 17
4.1. Event Data Feed .................................................................................... 18
4.2. Call Routing Interface .......................................................................... 18
4.3. Mixing SCI and EDF .............................................................................. 18
5.
VRU PG Installation Options ................................................. 19
5.1. Installation Options .............................................................................. 20
5.2. MIS Enabled checkbox ......................................................................... 20
5.3. VRU Reporting controls ....................................................................... 20
5.3.1.
Event Feed choice ..................................................................... 21
5.3.2.
Service Control choice ............................................................... 21
6.
Unified ICM Configuration ..................................................... 23
6.1. Peripheral .............................................................................................. 24
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