Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario
IPCC Call Type Real-Time Reports
3 IPCC CallType Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Tasks Offered
Number of tasks offered to this call type in the current half hour interval.
Derived from: Call_Type_Real_Time.CallsOfferedHalf
caltyp27: Call Type Queue Delay Status Real Time
Overview:
Subject
Bar graph of time (in seconds) for average delay in queue, longest
call in queue, and ASA over last 5 minutes.
call in queue, and ASA over last 5 minutes.
Purpose
Allows monitoring of customer experience while waiting in queue,
such as average time spent in queue, longest task in queue, and
the average speed of answer.
For ICM, the queue statistics are applicable when doing Network
Queueing. The average speed of answer is applicable only if calls
have been translation routed.
such as average time spent in queue, longest task in queue, and
the average speed of answer.
For ICM, the queue statistics are applicable when doing Network
Queueing. The average speed of answer is applicable only if calls
have been translation routed.
Applicable environment
IPCC and ICM.
Template type
Real-time graph
Default sort order
By call type
Drilldowns available
No
Schema database table
Call_Type
Call_Type_Real_Time
Call_Type_Real_Time