Cisco Cisco StadiumVision Mobile Reporter Manual De Mantenimiento
Owner
Issue experienced in the field
No Channel Changes from Crestron.
Troubleshooting / Solution
1. Run getStatus from Management Dashboard to see the Flash template status on
the failed DMPs.
2. Verify the Luxury Suite configuration in Control Panel to confirm that the DMP is
mapped with right controller.
3. Verify that the DMP device type is set to “3
rd
Party” in Control Panel.
4. Check the Logical ID order in the Control Panel to confirm that there is no gap
between the logical order.
5. Use sv_dev_debug log to grep traffic from Crestron controller.
Escalation
Contact Cisco Technical Support with the sv_dev_debug log of the Crestron request
(from System State Reports tool), the Cisco StadiumVision Director version, and DMP
firmware version.
Troubleshooting Crestron
© 2012 Cisco Systems. Inc. All right reserved.