Cisco Cisco Unified Customer Voice Portal 10.0(1) Guía Para Resolver Problemas

Troubleshoot Cisco Customer Voice Portal
(CVP) Operation, Administration,
Maintenance and Provisioning (OAMP)

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Basic design

Common troubleshooting

Issue 1: Device does not report as Up in the Operations Console Control Center

Issue 2: Unable to add new gateways in OAMP

Log Levels and Trace Mask

OAMP logs with DEBUG enabled

Introduction

This document describes some basic steps to troubleshoot and find the root cause of OAMP
status issues.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

CVP Server

●

CVP OAMP

●

Components Used

The information in this document is based on these software versions:

CVP Server 10.0 and above

●

CVP OAMP 10.0 and above

●

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem